Cancellation and Refund Conditions

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

3. Shipping costs, which are the cost of shipping the product, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

7. It is not possible to return the product used in Headphones and Vacuum Cleaner products (Robot vacuum cleaner and Rechargeable vacuum cleaner) due to hygiene conditions.
8. Since there is a lamp meter in the purchased projectors, the devices that are connected to the power supply and operated will be considered as second hand. According to the relevant legislation, within the scope of the right of withdrawal, "the saleable feature of the product should not be lost". For this reason, projectors cannot be returned within the scope of the right of withdrawal.
   
   'Right of Withdrawal' of electronic products  In order to receive a refund within the scope of the product purchased, the original box must be undamaged, the invoice and all complementary accessories must be sent with the product. If not sent, the return request will be rejected.

IF THE PRICE FOR THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, with the shipping costs being borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

9. If force majeure reasons that cannot be foreseen by the Seller occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer the amount to the Buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10. The Buyer shall inspect the goods/services subject to the contract before receiving them; and shall not accept from the cargo company damaged and defective goods/services such as crushed, broken, torn packaging, etc.The goods/services received will be deemed to be undamaged and intact. The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must be returned together with the product.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise his/her right to withdraw from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/organization at the address he/she has indicated.

12. SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Virtual Communication Technology Products Marketing and Foreign Trade Ltd.

ADDRESS: Seba Office Boulevard Ayazağa mah. Mimar Sinan Street No: 21 D Block Floor: 4D: 29 , 34396 Sarıyer / İstanbul
EMAIL: info@sanalbt.com

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the buyer purchases a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the expiration of the right of withdrawal period.

14. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.

15. In order to exercise the right of withdrawal, a written notice must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

17. Return form: The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

RETURN CONDITIONS:

18. The SELLER is obliged to return the total price and the documents that put the BUYER indebted to the BUYER within 10 days at the latest from the date of receipt of the notice of withdrawal and to take back the goods within 20 days.

19. If the value of the goods decreases due to a reason caused by the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the improper use of the goods or product during the right of withdrawal period.

20. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21. Products that are prepared in accordance with the BUYER's request or clearly in line with their personal needs and are not suitable for return, such as underwear, swimsuits and bikini bottoms, make-up materials, single-use products, goods that are in danger of rapid deterioration or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after being delivered and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided within the scope of a subscription agreement, services performed instantly in electronic environment or delivered instantly to the consumer.  immaterial  According to the Regulation, it is not possible to return the goods, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER. In addition, according to the Regulation, it is not possible to use the right of withdrawal for services that have started to be performed with the consumer's approval before the expiration of the right of withdrawal period.

22. In order for cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, undamaged and unused.

DEFAULT EVENT AND ITS LEGAL CONSEQUENCES

23. The BUYER accepts, declares and undertakes that in case of default in case of payment transactions made by credit card, the cardholder will pay interest within the framework of the credit card agreement between the bank and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees that will arise from the BUYER and in any case, in case the BUYER defaults due to his debt, the BUYER accepts that he will pay the loss and damage suffered by the SELLER due to the delayed payment of the debt.

PAYMENT AND DELIVERY

24. By making a bank transfer or EFT (Electronic Funds Transfer), Yapı Kredi  Bank, (İbanTR42 0006 7010 0000 0043 4301 22)  You can make the transfer to any of our accounts (TL).

25. With your credit cards through our website, you can make a single online payment to any credit card or  You can benefit from online installment opportunities. In your online payments, the amount will be deducted from your credit card at the end of your order.