Cancellation and Refund Conditions

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN TERMS

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

  2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG:27.11.2014/29188) regarding the sale and delivery of the product they purchased.

  3. The shipping charges, which are the product shipping costs, will be paid by the buyers.

  4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

  5. The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

  6. In case it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

  7. It is not possible to return the product used in Headphones and Vacuum Cleaners (Robot vacuum cleaner and Cordless vacuum cleaner) due to hygienic conditions.
  8. Due to the presence of Lamp meters in the purchased Projection devices, the devices that are connected and operated will be in the status of 2nd hand. According to the relevant legislation, within the scope of the right of withdrawal, "the product's salable feature should not be lost". For this reason, projectors cannot be returned within the scope of the right of withdrawal.

    In order for electronic products to be returned within the 'Right of Withdrawal', the purchased product must not be damaged in its original box, and the invoice and all complementary accessories must be sent with the product. If it is not sent, the return request will be rejected.

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:

  1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

  1. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall pay the shipping cost of the product subject to the contract to the SELLER within 3 days. It must be returned to the SELLER as it belongs to.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:

  1. If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CONTROL THE PRODUCT:

  1. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc.will not receive the damaged and defective goods/services from the cargo company. The received goods/services will be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

RIGHT OF WITHDRAWAL:

  1. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.

  1. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Virtual Communication Technology Products Marketing and Foreign Tic Ltd Sti

ADDRESS: Seba Office Boulevard Ayazağa mah. Mimar Sinan Sok. No:21 D Blok Floor:4D:29 , 34396 Sarıyer / İstanbul
EPOSTA: info@sanalbt.com
TEL: +90 (850) 460 14 14

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the buyer is purchasing a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer.

  2. The costs arising from the use of the right of withdrawal belong to the SELLER.

  3. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used in accordance with the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.

USE OF THE RIGHT OF WITHDRAWAL: 

  1. 3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

  2. Return form, The products to be returned must be delivered complete and undamaged together with the box, packaging and standard accessories, if any.

RETURN TERMS:

  1. The SELLER is obliged to return the total price and the documents that put the BUYER under debt, to the BUYER within 10 days at the latest from the receipt of the withdrawal notification, and to return the goods within 20 days.

  2. If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of the defect. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.

  3. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

  1. The undergarments of underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire Products that are unsuitable for health and hygiene to be returned if their packaging is opened by the BUYER after delivery to the . Services performed instantly in the environment or intangible goods delivered instantly to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the package is opened by the BUYER, is not possible to return as per the Regulation In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer.

  2. Unopened packages for the return of cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), They must be untested, pristine and unused.

STATE OF DEFERRED AND LEGAL CONSEQUENCES

  1. The BUYER accepts, declares and undertakes that he/she will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that the SELLER will pay the loss and damage incurred due to the delayed performance of the debt.

PAYMENT AND DELIVERY

  1. You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our accounts (TL) with Yapı Kredi Bank, (İbanTR42 0006 7010 0000 0043 4301 22).

  2. With your credit cards on our website, you can benefit from online single payment or online installments to all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

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